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We believe children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve the Nursery at any time.

A parent who is uneasy about any aspect of the Nursery’s provision should first of all talk over any worries and anxieties with the Nursery Manager. If this does not have a satisfactory written out come within 28 days, or the problem recurs, the parent should put their concern or complaint in writing and request a meeting with the Nursery Manager and the Chair of the Committee. We believe that most complaints are made constructively and can be sorted out at an early stage. We also believe that in the best interest of the Nursery and parents that complaints should be taken seriously and dealt with fairly and in a way that respects confidentiality.

As members of the Pre-school Learning Alliance and a nursery registered with Ofsted complaints can be referred to these agencies if there is no satisfactory outcome.
(Ofsted address: Ofsted, Piccadilly Gate, Store Street, Manchester, M! 2WD. Phone 0300 123 1231. Web address www.ofsted.gov.uk). A copy of the Nursery’s Complaints Policy and previous complaints are available on request

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